DATE LAST REVISED: April 5, 2024
The REWIND Company, LLC (“REWIND,” “our,” “us,” or “we”), respects your concerns about your privacy and provides this Privacy Notice to explain how we collect, use and disclose information that we collect about you when you inquire about, use or purchase our services and when our carriers, drivers, warehouse personnel and distributors do business with us.
This Privacy Notice applies to personally identifiable information (“personal data”) collected from customers, carriers and drivers, including, without limitation, information collected through the Services. “Personal data” is information that identifies you as an individual or relates to an identifiable individual. As used hereinafter, the term “Services” includes those websites, platforms, and mobile applications from which you are accessing this Privacy Notice, which are owned and/or operated on behalf of Seamless, including but not limited to our mobile app, Rewind Command aka The Rewind App (the “App”), and the web pages associated with www.shiprewind.com/rewind/ (the “Website”). The terms “you” and “your” shall include and/or reference the individual user of the Services and, when applicable, the business entity for which the individual user of the Services serves as an agent, independent contractor or employee of that business entity.
By accessing or otherwise using the Services, you acknowledge that you have read and understand this Privacy Notice and our Terms of Service, that you agree to be bound by them as they form a binding agreement between you and Seamless, and that personal data you provide may be process and used in accordance with the terms of this Privacy Notice.
In using the Services, including when registering for our Services, asking about moving lads, etc., you may be asked for and may provide to us, personal data including, your name, e-mail address, postal address, telephone number, business contact information, account information, banking details, social security number, driver’s license number, order information, and shipment information.
In addition, when using the App, we may also collect location data. To agree, the App user must enable location services for the App in their phone’s system preferences. If a user opts into the collection of location data, the App will allow REWIND to access the user’s location using location data from the driver’s mobile phone. The user may opt out of the collection of location data at any time through their phone’s systems preferences by disabling the App from accessing their phone’s location data.
In using the Services, including when registering for our Services, asking about moving loads, etc., you may be asked for and may provide to us, personal data including, your name, e-mail address, postal address, telephone number, business contact information, account information, banking details, social security number, driver’s license number, order information, and shipment information.
We may also collect technical information when you visit the Website or use the Services, including device information (such as the type of browser you are using, the type of operating system you are using, and regional and language settings), your Internet Protocol (IP) address and the domain name of your Internet service provider, aggregate data about the number of visits to a site or service, and/ or aggregate data about the pages visited. Where IP addresses or other technical information are deemed Personal Information under local law, we will treat this information as Personal Information. We may combine information we receive online with other information you have provided to us and with information from other sources to improve our knowledge of you, to help us provide quality service and to provide and customize our products and services. Where we combine non-personally identifiable online information with Personal Information, we will treat the combined information as Personal Information.
We do use cookies on our Services. Cookies are small text files that websites send to your device (computer, mobile phone, tablet, etc.) when you are browsing, There are widely used to make websites work more efficiently, as well as to provide information to the website owners. Cookies are used to improve your browsing experience by allowing us to remember your actions and preferences (such as login, language, font size, and other display preference) over a period of time, so you do not have to keep re-entering them whenever you come back to the Website or browse from one page to another.
We only use necessary and session cookies. Necessary cookies are those that are required in order for you to access the Services at all. Session cookies are temporary cookies that remain in the cookie field of your browser until you leave the Website. They enable certain Website functionality and are automatically deleted when you close your browser. They are used to manage the state of your visit, such as keeping you logged in.
We and our services providers may use personal data for the following legitimate business purposes:
We also use personal data to comply with applicable law and our policies, and to cooperate with government officials or parties in litigation under process of law or regulation, or as otherwise required or permitted by law.
From time to time, we may request other personal information to provide you with other benefits and services. In all such instances, you will be given the opportunity to provide or decline to provide that information, and such information will be used only for the stated purpose.
We may disclose personal data of customers to supply-chain participants such as drivers and carriers, warehouses, and distributors to the extent necessary to coordinate, execute and monitor shipments, to provide the Services that you have requested or authorized, and for other legitimate business purposes consistent with this Privacy Notice. We may also disclose personal data of carriers and drivers to customers and supply-chain participants for such purposes.
We may also disclose personal data to our service providers to perform tasks on our behalf for business purposes consistent with this Privacy Notice. These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.
In addition, when push notifications are sent to your mobile device, your personal data is disclosed to the provider of the push notification service (Apple Push Notification for iOS devices and Google Cloud Messaging for Android devices). The privacy policy of the relevant service provider applies to the use and disclosure of your personal data by these service providers.
We may also disclose personal data, as necessary or appropriate, to comply with applicable law or regulations, including laws outside your country of residence; to cooperate with public and government authorities including law enforcement; to establish, exercise or defend a legal claim; or, as otherwise permitted or required by law.
In addition, we may disclose or transfer personal data to a third party in connection with any reorganization, joint venture, assignment or other disposition of all or any part of our business, assets, or stock, or if we are acquired in whole or in part by or merged with another company. Such third parties may include, for example, an acquiring entity and its advisors.
We may send you communications via email, mobile text (SMS) messaging, or push notifications. You may opt out of such communications as described below. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you use certain services, you may not opt out of mandatory service or administrative communications that are part of certain services and are necessary for the performance of such services. For customer care assistance with communications preferences, call us at 614.488.6332.
We may send emails to customers (including their employees) that promote the same kinds of products and services we are presently providing them, or similar kinds of Seamless products and services that may be of interest to them. You may opt out from receiving further promotional emails by following the instructions included in these emails.
Certain Services utilize SMS text messaging. For example, we may use text messaging for general service notifications or for mobile phone tracking services. Before you receive any text messages from us, you will be notified about our use of text messaging and asked for your consent. When you use these Services you may be subject to messaging and data charges from your wireless carrier, depending on your wireless data plan and rates. Please note that carriers are not liable for delayed or undelivered messages.
To cancel receipt of text messages from Seamless, you may reply STOP or HIDE to any message received from Seamless.
To obtain help for the text messaging services associated with Seamless you may contact us at 614.488.6332.
Drivers and customers using the App may receive messages from REWIND by push notifications delivered within the App. For App users to receive such notifications, push notification service must be enabled for the App via the mobile phone’s system preferences. By enabling push notification service for the App, you consent to receive push notifications delivered within the App. App users may opt out at any time by disabling the app from sending such notifications via the mobile phone’s system preferences and/or by setting up and managing preferences within the app to receive push notifications.
You may incur data charges from your wireless carrier for push notifications, depending on your wireless data plan and rates.
This Privacy Notice does not address, and we are not responsible for, the privacy, personal data practice of any third parties, including any third party operating any website or service to which the Services link. If you access a link to a third party website from the Services, you should read about that third party’s privacy practice to understand how it collects, uses, and processes personal data that you may provide to it.
We have implemented administrative, technical and organizational security measures designed to help protect your personal data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.
This Privacy Notice does not address, and we are not responsible for, the privacy, personal data practice of any third parties, including any third party operating any website or service to which the Services link. If you access a link to a third party website from the Services, you should read about that third party’s privacy practice to understand how it collects, uses, and processes personal data that you may provide to it.
We will store your personal data for no longer than is necessary for purposes described in this Privacy Notice, or as required to meet legal requirements.
Your personal data will be stored in the United States, which may be a country outside your country of residence.
The Services are not directed to individuals under the age of 18 and we do not knowingly collect personal data from individuals under the age of 18. If you believe anyone under the age of 13 has provided personal data to use, please contact as set forth in the “Contact Us” section below.
We update this Privacy Notice periodically. In the event that changes are made, we will post the updated Privacy Notice on our Website with the corresponding date of revision appearing at the top of the Privacy Notice. Changes are effective immediately upon posting.
If you have any comments, questions, concerns or feedback regarding this Privacy Notice or any other privacy or security concern, contact us at: Seamless Logistics, 775 Yard Street, Suite 250, Columbus, OH 43212, or by telephone at 614.488.6332.